Help

Common Questions

Where can I find my PIN?

PINs are 8-digit alpha-numeric codes(Format : AB1234CD) Here is an example of where your PIN is located on your WIN WIN Event game tickets:

If you have a PIN, click here!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your computer is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your computer.
  3. In your new web browser, go to www.winwinevent.ca and then click on Sign-Up to create an account or if you have already signed up.
    If you are still having issues, please email us at gamemaster@winwinevent.ca

How do I sign-up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I sign-up?

There are many free email services available on the Internet. We recommend Microsoft Outlook or Gmail. Follow the links to set up a new email account.

Can I use the same email address for more than one account?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. See common questions about getting a free email account through your web browser.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at gamemaster@winwinevent.ca.

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at gamemaster@winwinevent.ca

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your entries you have entered will be removed.

How do I get a game ticket?

Visit your participating Save-On-Foods store through September 5, 2019 to receive 1 Game ticket with every $50 qualifying transaction using your More Rewards card. Maximum of 4 tickets.

How do I get a game ticket without making a purchase?

You can obtain a Game Ticket without making a purchase by sending a self-addressed, stamped envelope together with your Name, Address, Province, Postal Code, Phone Number and Email Address clearly printed or typed on a 3” x 5” card or piece of paper to: “The More Rewards WIN WIN Event No Purchase Ticket Request, P.O. Box 3009 M.I.P., Markham, ON, L3R 6G4”.

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the ACCOUNT tab to check if you have already entered your PIN. If you are still having issues, please email us at gamemaster@winwinevent.ca.

How do I know if I’m an online winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A minimum of three attempts will be made to contact the winner.

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@winwinevent.ca to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the ACCOUNT tab.

What are some important dates to remember?

  • Last day to get game tickets in store: September 25, 2019
  • Last day to enter your PINs : October 2, 2019
  • Last day to redeem any instant prizes: October 9, 2019

Can’t Find Your Answer?

We’re Here to Help!

Click on the button below to send your question to our Customer Service Team, or use the email address below to submit your request and we will get back to you shortly.

You can also email us at: gamemaster@winwinevent.ca



*Excludes lotto, tobacco, gift cards, prescriptions, clinics, diabetes care, tickets, charities, restaurant, wines, bus passes, postage stamps, insurance, delivery, deposit & recycling fees, rewards and taxes, where applicable. ¹No purchase necessary. Maximum 4 tickets per transaction. Starts Sep. 5, ends Sep. 25, 2019, while supplies last. Must be the age of majority and a legal resident of BC, AB, SK, MB or YT. Void elsewhere and where prohibited. Skill-testing testing question required to redeem prizes. Odds of winning a prize in the online game depends on the total number of entries received. See Official Rules here for details on entry and eligibility requirements, no purchase means, available prizes, odds and how to redeem prizes. Logos shown belong to respective owners. Used by permission.